We are all seeking a full life with plenty of interpersonal relationships, as well as trivial and extraordinary life experiences. Since starting at Valoris for children and adults of Prescott-Russell in 1998, Caroline has continued learning to understand better how to help the people we serve achieve this goal. Having held many positions within the organization over the years, she has discovered a passion for Social Role Valorization (SRV) and its implementation through multiple social interventions.
Holding a bachelor’s degree and a master’s degree in Social Work from the Laurentian University, in Sudbury, Ontario; Caroline has held management positions since 2001 and continues her training in the field, recently getting an additional certification from the Disney Institute and the Rotman School of Management (University of Toronto).
Since 2015, Caroline is the Director of Valor & Solutions. She drives the organization by implementing her interests for collaborative work in social intervention, collective leadership, project management, strategic planning and dynamic change management.
Passionate about education, she also provides training when needed.
MANAGER OF CLINICAL SERVICES OPERATIONS
Brigid FitzPatrick has an undergraduate degree in Sociology and Law in Society from the University of New Brunswick, a certificate in Alternate Dispute Resolution from York University, and a Masters of Arts in Leadership from the University of Guelph. Brigid has been with Valor & Solutions since 2008. She has held a number of roles within the organization and since 2012, has been the Manager of Operations.
Brigid’s work experience for the last 20 years has been rooted in disability, youth and mental health service sectors. She adeptly leads agencies through change, growing and improving the delivery of innovative and successful individual care programs. She strategically spearheads initiatives overcoming limited resources and systemic challenges. By engaging community partners, government funders, individuals, staff, and stakeholders through trust, transparency, and clear accountability, she ensures organizations are building responsive solutions to complex issues that respond to the community and individual’s needs.
TRAINING & projecT MANAGEMENT
Sylvie joined Valoris for Children and Adults of Prescott-Russell in August 2000. She was hired to fill the position of Administrative Assistant for a duration of one year, while Valoris was merging services (completed in January 2001). She then worked for seven years in an indeterminate position being part of Valoris’ human resources team. In 2008, she joins the Valor & Solutions’ team as Training Coordinator, providing her expertise in planning training programs for the Valoris staff and other agencies’ staff.
Sylvie studied Interior Design and takes advantage of her talent for the design and implementation of themes of corporate and organizational events. She is versatile and has an innate attention to detail. Providing quality service and meeting the needs of the clients promptly are core values for Sylvie.
Joëlle has studied in Lettres françaises, as well as in the field of advertisement and journalism. She started her career at the Centre franco-ontarien de ressources pédagogiques in Ottawa, to then make her way to work with educational technologies for the Conseil scolaire francophone de la Colombie-Britannique, where she gained vast experiences and a strong passion for design and technologies. Back home, she spent more than 5 years working as a Marketing and Advertising Manager for the United Counties of Prescott and Russell. She is proud to be an ambassador for her region. Having recently worked as an advertising director for a community newspaper, she joined the Valor & Solutions’ team as a Project Coordinator in January 2019.
Proactive, smiling, and determined, Joëlle is known for her leadership abilities, her talents as a communicator and her human values.
Roxanne has studied Public Relations and Communication. She then worked in marketing and communication in the entertainment and hotel industry for the Casino du Lac-Leamy for more than 8 years, where she acquired a vast experience in customer service. She was also fortunate to attend the “Service de rêve” (best service) training offered by KOSE. She joined the Valor & Solutions’ team in August 2016 as a Project Coordinator, where she was able to build on her skills and develop knowledge in the field of human services. The challenges and the variety of projects are what motivates her everyday. She particularly enjoys graphic design and content creation. Her ultimate goals are client satisfaction and success of the events she organizes to meet clients’ needs.
Pascale studied Architecture Technology, during which she discovered a passion for project management and then moved on to study Event Planning. She has 10 years of experience in planning weddings and thematic events. Pascale has joined the Valor & Solutions team to build on her existing knowledge in event management.
Pascale is an enthusiastic person, cheerful and full of energy. Her smile is contagious and she is always keen to undertake new projects. She especially has a passion for projects that offer direct contact with the clientele and helping them execute their events and projects. She is dedicated to every project and ensuring they are a success.
Rachel Fournier is a holder of two honours undergraduate degrees specializing in Psychology & Social Work from the University of Ottawa. She started her career as a Child Protection Worker, where she held a privileged role supporting families and young people through some of life’s most difficult challenges. Her primary goal was to help her clients bounce back from adversity and work towards attaining rich and meaningful lives.
In 2012, Rachel joined Valor & Solutions as a Training Coordinator where she quickly developed a niche for creative design, content creation and event management. She also became a strong ambassador of Social Role Valorization and Person-Centered Approaches as key concepts needed to make positive change in the lives of vulnerable populations.
Today, as a Project Coordinator, Rachel helps organizations achieve great results through creative planning, coordinating professional training and organizing turnkey events such as employee recognitions, conferences and symposiums. Rachel’s attention to detail and passion for innovation inspires everything that she does. Rachel’s dedication to leave a little sparkle of magic in all her work was strongly inspired by a two-day conference she coordinated in 2017 for the world-renowned Lee Cockerell, former Executive Vice President of Operations for the Walt Disney World® Resort.
Since starting at Valor & Solutions in March 2013, Valérie has held many clinical and administrative positions within the organization. Valérie holds an Honours Bachelor of Arts, with a major in Communication and a minor in Gerontology, from the University of Ottawa.
Valérie currently fills the role of Administrative Coordinator, in which she ensures the smooth operation and the administration of the Ottawa office. She also assists the Director and the Manager of Operations of Valor & Solutions with their daily tasks.
With many years of work experience in customer service, Valérie shows a natural ability to establish interpersonal relationships with Valor & Solutions’ partners and clients. As well, her ability to greet the people coming to Valor & Solutions and to put them at ease instantly is seen in a positive light.
Valérie is the key person between management and employees, whose role is to inform and guide the employees through the anticipated administrative changes. Her openness and optimism to help others make her always ready to lend a hand to her colleagues who need help.
Since joining Valor & Solutions, Andrée-Michèle has held many positions within the training and event management team as well as within the clinical services team. She holds several post-secondary diplomas and is always willing to deepen her knowledge in the field of developmental disability.
Presently, Andrée-Michèle occupies the position of Intake Coordinator, whose primary role is to initiate contact with the primary care providers of clients referred to Valor & Solutions’ clinical services.
Having grown up close to the social services field and having welcomed many people into her family home, Andrée-Michèle attaches great importance to people’s well-being. Her personal experiences allow her to apply the knowledge gained in her daily work.
Aisha has been passionate about supporting vulnerable populations for over a decade. Her undergraduate degree in International Development from the University of Colorado, Boulder led her to advocate for refugees diagnosed with post-traumatic stress disorder. In Denver, Colorado, she created a program to link refugees to community mentors who could walk alongside them as they began immersing themselves into their new life. Afterwards, Aisha pursued a master’s degree in Conflict Studies at the University of Ottawa/Saint Paul University. While completing her studies, she worked as a support worker for individuals living with a developmental disability. Many of the people she supported were also battling post-traumatic stress disorder, which led her to learn more about trauma-informed care. After graduating, she began working for Valor & Solutions. Since her employment, she has cultivated an interest in the role of mindfulness within the healing process. In 2015, she became a certified Ashtanga Yoga instructor. She incorporates yoga-based practices in many of her emotional regulation based plans to support individuals in their journey to overcoming trauma.
Erin graduated, with honours, from the Developmental Services Worker program at Algonquin College and has a postgraduate diploma in Social Science - Human Services Counseling from Swinburne University of Technology in Melbourne, Australia.
Erin is passionate about supporting individuals who use Augmentative and Alternative Communication (AAC) in finding their voice. She has worked in the disability sector for over 20 years, providing support to those with highly complex communication needs. Upon return to Ottawa, Erin worked as an Independent Planning Facilitator guiding individuals, and their allies, to achieve their ambitions by creating their own pathway in the community.
Erin has a unique ability to see people’s strengths and build connection and rapport with their surrounding networks, even during life's most challenging moments.
Daniel Fukumoto is a Complex Support Coordinator who works with adults with developmental disabilities who present with challenging behaviours and complex needs. Working collaboratively with their network of supports, he strives to provide everyone with the skills needed in order to flourish in meaningful activities. Daniel holds a B.A. in Psychology from Houghton College, a Master’s in Counselling and Spirituality from Saint Paul University and is in the process of becoming a licensed Psychotherapist. Daniel’s approach to working with individuals and their supports is grounded in evidenced-based theories such as Dialectical Behaviour Therapy (DBT), Collaborative Problem Solving, and The Family Systems modality. Daniel uses the DBT-informed emotion regulation skills training curriculum, The Skills System, to work through challenging experiences with clients. Daniel’s clinical experience comes from working in various capacities with both adults and children with dual diagnosis and developmental disabilities since 2009. Daniel’s other clinical experience comes from front line work which he pulls from to inform his present work.
Daniel believes that everyone has strengths and gifts to offer their community and strives to empower individuals to explore what the unique qualities are that they possess. Daniel works to build the confidence of adults and their supports in their abilities to ensure that they are set up for success.
Karla has pursued her passion of working with people with developmental disabilities and their networks of support for over 15 years. She is dedicated to promoting full citizenship for people by supporting them to advocate for themselves while building a community that welcomes all. Karla has experience in developing collaborative partnerships between families, community members, and specialized services, with the goal of improving access to supports and creating a good life for people in the community where they live. Karla is committed to the philosophies of Social Role Valorization (SRV) and Asset-Based Community Development (ABCD) and seeks strength-based solutions to complex challenges.
Karla holds an Honours degree with a major in Linguistics and a double minor in Psychology and Sociology from the University of Toronto. She also completed a certificate in Teaching Effectiveness from Humber College.
Patricia Lamarche is the Provincial Coordinator for La Ressource - the French Language Specialized Services Resource (FLSSR) - an initiative of the Community Networks of Specialized Care (CNSC). Patricia collaborates with agencies and professionals serving Francophone adults with developmental disabilities and complex needs to improve province-wide access to specialized clinical services in French.
Patricia brings a vision of community development and engagement to the team. She firmly believes in the power of the community. Supporting communities empowers people to recognize their strengths, their needs, and their assets. For her, working together fosters and promotes relationships, provides occasions to plan and develop activities and services, and improves and strengthens the capacity of the community. A strong community makes it possible for each individual to thrive and to feel valued.
Patricia studied History and Sociology at the University of Ottawa and completed museum studies with the Ontario Museum Association. She is also trained has a Triple P (Positive Parenting Program) practitioner in Group and Primary Care with Triple P International.
Mikayla is a Registered Nurse who holds an honours Bachelor of Science in Nursing from Laurentian University. Previous to her position at Valor & Solutions, Mikayla worked with Valoris for Children and Adults of Prescott-Russell in their residential settings, where her passion of working with individuals with developmental disabilities flourished.
Mikayla currently occupies the position of Health Care Facilitator, whose primary role is to establish a professional, supportive and therapeutic rapport with the person receiving services and their support system. Through person-centred care, Mikayla seeks to always deliver quality care, all while ensuring an evidence-based practice. Her attention to detail, great interpersonal skills and previous work experience have helped her to develop the ability to forge strong relationships with all individuals she meets.